Month: January 2019

by Matthew Skelly Matthew Skelly No Comments

Outlook will not load

 

Problem:

When trying to start Outlook, you recieve the error :

“Cannot start Microsoft Office Outlook. Cannot open the Outlook window”

This error shows up because something has redirected or courrupted your user profile.

Solution:

Go to the Start menu. Hit run..then type the following;  Outlook.exe /resetnavpane
This clears and regenerates the Navigation Pane for the current profile

by Matthew Skelly Matthew Skelly No Comments

Verizon will give subscribers free access to anti-robocall tools

Verizon will give all its subscribers free access to its spam alert and call blocking tools, so long as their phones can support the features. The carrier originally rolled out those tools over a year ago as part of its $3-per-month Call Filter add-on. But starting in March, subscribers with compatible smartphones (including iPhone and Android devices) will be able fend off unwanted robocalls without having to pay extra. Verizon says it will release more info on how to sign up for the free tools near their launch date.

The company also says that it has committed to supporting the new STIR/SHAKEN technology that can authenticate a call’s origin and can alert subscribers if it’s a spoofed call. As you know, robocallers use spoofing to mask their real numbers to, say, make it appear as if the call is coming from the recipient’s location. That increases the chances of the recipient picking up the phone and falling prey to their schemes.

In late 2018, the FCC asked voice providers to adopt the STIR/SHAKEN framework to combat illegal robocalls, and it looks like Verizon followed the commission’s orders. In addition to rolling out anti-spam tools to the public, the carrier said it has implemented programs that will prevent robocallers from using its network. It’s also throwing its weight behind the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act or TRACED, which will give the FCC broader authority to penalize robocallers.

Originally posted by Mariella Moon for Engadget

by Matthew Skelly Matthew Skelly No Comments

FBI Records, Over 700 Million Passwords Posted Online In Two Major Hacks

Cybersecurity researchers have discovered a trove of personal information and secret government files that were posted online in the past month. In what the Guardian describes as the “largest collection of breached data in history,” over 770 million usernames and passwords were posted to an online hacking forum.

Experts said that the massive cache of information was not the result of a single breach, but likely a collection of data from previous attacks by different groups. While most of the information was already known to the researchers, at least 140 million records appeared to be new.

In a separate breach at the Oklahoma Securities Commission, millions of sensitive FBI records were stolen and posted online. The information was relatively easy to find because it was stored on a server with no password that could be accessed by anybody who had an internet connection.

“It represents a compromise of the entire integrity of the Oklahoma Department of Securities’ network,” Chris Vickery, head of research at UpGuard, the company that discovered the leak, told Forbes, “It affects an entire state level agency.”

The FBI files date back to 2012 and included “spreadsheets with agent-filled timelines of interviews related to investigations, emails from parties involved in myriad cases and bank transaction histories.” The hackers also posted agency emails dating back at least 17 years, and thousands of social security numbers. They also managed to get passwords which would give them remote access to other computers in the agency, but it is unclear if those machines were impacted.

posted by Bill Galluccio

by Matthew Skelly Matthew Skelly No Comments

Emoji virus

Yeah, that’s right, I’m naming this one. It’s the most obnoxious email attack yet. The subject line is an emoji! Of course attached is a zip file with an executable virus in it. DO NOT OPEN! DELETE, DELETE, DELETE! I don’t care if the virus zip file DOES say it loves you!

by Matthew Skelly Matthew Skelly No Comments

Outlook slow switching between folders

 

Problem:

A delay between switching folders in inbox, which is als present when switching back to inbox from other places such as Calander and Contacts. This can be fixed by disabling hardware accelleration.

Solution:

There may be a control for this in file/options/advanced under “Graphics” or “Display”. If not, you’ll have to edit the registry.

Step 1 – open your registry. Press the windows key and type “Regedit” then press enter or click the Regedit icon, windows 7 users you can type Regedit in your start bar.

Step 2 – Browse to: COMPUTER HKEY_CURRENT_USER Software Microsoft Office 15.0 Common Graphics. If you don not have a “Graphics” right click on “Common” and choose “New” then “Key” and create “Graphics” (no quotes)

Step 3 – Once on the Graphics “folder” right click it and choose new DWORD (32-bit) Value

Step 4 – Give the new DWORD a Value name: DisableHardwareAcceleration and give it a Value of 1 – Click OK to save it.

by Matthew Skelly Matthew Skelly No Comments

NO USB mouse or keyboard

 

Problem:

You start up and can’t log in or do anything. Many times customers will think thier PC has frozen, but in actuallity it’s just not loading the USB mouse and keyboard drivers on boot (finds new devices but fails the driver install). You can tell this if you see ascreen saver come on or new messages still popping up in the corner.

Solution:

If it’s not finding the driver, quick solution is to point the search to the WindowsInf folder (browse my computer for drivers). This should at least get you functionality.

Setup searches a predefined path on the drive, looking in .inf files to find the best match for the Plug and Play ID of the device. This path is defined in the following registry location and is set to %SystemRoot%Inf by default:

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionDevicePath: REG_EXPAND_SZ:%SystemRoot%Inf

Adding an entry with the actuall path may solve the problem her. Don’t delete the current path thoguh, add a ; and then type the path
; C:windowsinf

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