Laserjet p4015 constantly ramps up but dosen’t print
Problem:
When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print
Solution:
This usually isn’t a roller problem as the printer WILL pick up the paper, it just takes a few minuets, but it never hurts to check. Next check the firmware. If it’s older than 04.060.7, then it is causing a fault in the fuser. This is a documented problem and the fuser needs to be replaced. In addition, the firmware needs to be upgraded to version 04.060.7 or higher to prevent this error from recurring. You can download an executable firmware upgrade utility from :
Don’t forget to update the firmware to the latest version, if you haven’t already done it, to prevent the new fuser failing with the same fault.
Print spooler keeps crashing
Problem:
No printers show up in the printer section of control panel. This is a result of the print spooler crashing. if you go in and manually restart the print spooler it runs until you try to do anything related to the printer then crashes again.
Solution:
Usually this is the result of corrupt print drivers (possible virus infection causing the corruption. Make sure to run a quick malware scan). You may need to uninstall print drivers completely – including the registry entries.
If it is a local printer (My Computer), go to the following registry keys and delete the respective entries:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironments Windows NT x86 DriversVersion-2
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintPrinters
If it is a network printer (network printer server or ), go to the following registry keys and delete the respective and entries:
HKEY_CURRENT_USERPrintersConnections
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProviders LanMan Print ServicesServersPrinters
After the registry edit, you need to stop and restart the spooler service. At this point, you’ll be able to reinstall the printer driver correctly.
Idle Buddy
Man do I hate this one.
See, here’s the thing; there are applications out there that allow you to share your computers processing power (when you’re not using you PC) with other machines to help solve important problems. The Berkeley Open Infrastructure for Network Computing, known as BOINC, is probably the best-known volunteer-computing platform, tackling issues like LHC@Home from CERN (the European Organization for Nuclear Research), Rosetta@Home for the University of Washington’s protein-structure project, and Berkeley’s own long-running SETI@Home initiative for analyzing radio telescope data from space.
Idle Buddy is none of this. IdleBuddy is deceptive crypto-mining software often distributed with various potentially unwanted adware-type programs. Research shows that adware commonly infiltrates systems without consent. Immediately after 
infiltration, adware-type applications deliver intrusive advertisements and collect information relating to users’ Internet browsing activity.
That means it’s not only watching what you do, it’s also using your computer to hack. And how much of your computer? Idle Buddy dosn’t care. It’ll max out your processor, and overheat your CPU, all while completing it’s nefarious work.
And don’t count on just being able to uninstall this sucker. Add and Remove Programs will give you an entry, but Idle Buddy will find a reason to make every uninstall attempt fail. At the very least you’re going to have to blast this thing with a Malwarebytes scan to get it out. You may want to just bring it in to us instead. Call today 440-777-7881 to schedule an appointment!
Emoji virus
Yeah, that’s right, I’m naming this one. It’s the most obnoxious email attack yet. The subject line is an emoji! Of course attached is a zip file with an executable virus in it. DO NOT OPEN! DELETE, DELETE, DELETE! I don’t care if the virus zip file DOES say it loves you!
