Outlook won’t open, profile error
When Outlook won’t open, nine times out of ten, it’s a profile issue. You’re PST gets corrupt and Outlook just can’t open. Forunately, Outlook has a built in utility to fix just this…if you can find it.
The Utility is “Scanpst.exe” and it’s located in the C:programfilesOffice(version number) folder. Bring up the RUN command and access it there, then point it to your outlook PST file. These are usually located either in the hidden folder “C:Users (username)AppDataLocalMicrosoftOutlook” or in an Outlook folder in your Documents folder. The initial error check is quick. Ten minuets or so, but further repairs may take hours. Be prepared.
Once done, Outlook should open normally.
ATT Phishing scam
I received a call from a client this morning about an email from ATT that he was worried about. I asked him to forward the email to me so I could take a look at it.
This looks really good, but something doesn’t smell right. Check out that return address- that doesn’t have anything to do with ATT…and if you hover your mouse over the link itself, you can see it sends you to a site I don’t recognize AT ALL.
This email is absolutely 100% a scam. It’s based on an actual notification ATT sent out in January – they copied and pasted some of the text to make it look legit, and then changed dates (the actual email this is based on went out in January and referenced Jan 30th, not May 11th) and links and stuff to redirect you to a phishing site. Be on the lookout for these. Once the scammers find a new formula, they like to push it hard for a few months. If you see an email like this from “att“, Just delete, or call me (440-777-7881) if you have a question!
ATT Client email issues
Problem:
ATT mail not accepting password in clients like Outlook. When you hit send and receive, it comes up asking for a password you KNOW has been entered correctly.
Solution:
Worked with ATT Tech support who instructed me to get out of all email applications and login to the webmail. Log out of the web mail and try the client again, this preforms some sort of reset on the server. Email will now flow without asking for passwords.