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by Matthew Skelly Matthew Skelly No Comments

Contact information does not appear in the address book in Outlook

Problem:

When you use your address book to select recipients for an e-mail message or a fax message in Microsoft Outlook, information from your Contacts folder does not appear in the list.

This is likely happening because the Outlook Address Book Service isn’t running, iut has either been corrupted or deleted from the accounts tab.

Solution:

Install the Outlook Address Book service
To do this, follow these steps, as appropriate for the version of Outlook that you are running.
Microsoft Outlook 2002 and Microsoft Office Outlook 2003
1.On the Tools menu, click E-mail Accounts.
2.Click to select View or change existing directories or address books, and then click Next.
3.If your Outlook Address Book is listed, click Cancel, and then go to the steps in the “How to Mark Your Contact Folder for Use with Your Address Book” section.
4.If your Outlook Address Book is not listed, click Add.
5.Click to select Additional Address Books, and then click Next.
6.Click to select Outlook Address Book, and then click Next.
7.Click OK when you receive the prompt that the address book you added will not start until you click Exit from the File menu.
8.Click Finish.
9.Click Exit from the File menu, and then restart Outlook.

Microsoft Office Outlook 2007
1.On the Tools menu, click Accout Settings .
2.Click the Adress Books tab.
3.If your Outlook Address Book is not listed, click New.
4.Select Additional Address Books, and then click Next.
5.Select Outlook Address Book, and then click Next.
6. You receive a message that states that the address book that you added will not start until you click Exit on the File menu. Click OK.
7.Click Finish.
8.Click Close, and then restart Outlook.

Microsoft Office Outlook 2010
1.On the File tab in the Ribbon, and then select the Infotab in the menu.
2.Click the Accounts Settings tab, and then click Accounts Settings again.
3.Click the Address Books tab.
4.If your Outlook Address Book is not listed, click New.
5.Select Additional Address Books, and then click Next.
6.Select Outlook Address Book, and then click Next.
7. You receive a message that states that the address book that you added will not start until you click Exit on the File menu. Click OK.
8.Click Finish.
9.Click Close, and then restart Outlook.

by Matthew Skelly Matthew Skelly No Comments

Laserjet p4015 constantly ramps up but dosen’t print

 

Problem:

When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print

Solution:

This usually isn’t a roller problem as the printer WILL pick up the paper, it just takes a few minuets, but it never hurts to check. Next check the firmware. If it’s older than 04.060.7, then it is causing a fault in the fuser. This is a documented problem and the fuser needs to be replaced. In addition, the firmware needs to be upgraded to version 04.060.7 or higher to prevent this error from recurring. You can download an executable firmware upgrade utility from  :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3558884&prodTypeId=18972&prodSeriesId=3558793&swLang=8&taskId=135&swEnvOID=54

Don’t forget to update the firmware to the latest version, if you haven’t already done it, to prevent the new fuser failing with the same fault.

by Matthew Skelly Matthew Skelly No Comments

Internet Explorer will not start

Problem:

Internet Explorer will not start, the hourglass goes around once and nothing happens, but in Task Manager you can see the process going

Solution:

One of two things is happening; Either you havea corrupted installation, or something is interfearing with the application.

1. Try to run IE in safe mode with add-ons disabled. If this works, you have an add-on crashing the app. Go to Internet Options, Programs, Manage add-ons and start disabling add-on programs untill you find the one causing the problem.

2. Revert IE to defaults. Internet Options, advanced, and start reseting from here. This may not fully solve the problem however. If there is an outside ap conflicting with IE, you may be able to log on once and then not again. Make sure to test repeatedly.

3.Uninstall Google Desktop. Google Desktop has know issues with IE and will sometimes cause it to not start.

by Matthew Skelly Matthew Skelly No Comments

How to fix a corrupted user profile in Windows

 

Problem:

The User Profile Service failed the logon, loging on with a temporary account

Solution:

In the past, we’ve “fixed” this by creating a new profile and copying all the data from the old one (in the users or documents and settings folder) over to it. However, you can try this registry fix first;

Step 1. To fix the user profile, click Start and type regedit into the search box and press Enter.

Step 2. Registry Editor will launch and you need to navigate to the following key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList

Step 3. Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it relates to

by Matthew Skelly Matthew Skelly No Comments

Grime Fighter keeps windows from booting

 

Problem:

Power on windows, but Avast Grime fighter immediately loads and cause a black scren – never moves farther than that. To make matters worse, there is no entry in the BIOS for this boot option.

Solution:

If your system runs Windows 8 or 8.1, please try this:

Boot to a Windows CD. You may have to disable Secure boot or mess wit UEFI settings in the bios to do this. As lon as the CD is the first boot device, it should allow you to bypass Grimefighter.

Select “Advanced options” -> “Troubleshoot” -> “Advanced Options” -> “Command Prompt”

Login to your Windows account if it prompts you

In the command prompt type (without the quotes)  “bootrec /fixboot”  and hit ENTER

Then type “exit” and hit ENTER

Select “Turn off your PC”

Power on the PC with the power button

If the above “bootrec /fixboot” command doesn’t work for you, you can remove the Grimefighter boot entry manually by booting back to the command prompt and doing this:

run “bcdedit /enum firmware”

Scroll up and look for the Windows Boot Manager entry with a description of Avast! Grimefighter

There will be an identifier number for this entry, it will be a random string of numbers like {233a9f91-efd8-4771-a9c7-5f4ecc823458}

Hightlight the identifier, including the curly braces, this will copy the identifier, so you can paste it into the next command, to paste after highlighting, you hit the right mouse key

Scroll back down so you can run another command

To delete the Grimefighter entry run “bcdedit /delete {233a9f91-efd8-4771-a9c7-5f4ecc823458}” using the identifier you have copied for your Grimefighter entry instead of my example one, be very careful here and make sure the identifier you delete is the one for Grimefighter, double check it before hitting ENTER

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