NO USB mouse or keyboard
Problem:
You start up and can’t log in or do anything. Many times customers will think thier PC has frozen, but in actuallity it’s just not loading the USB mouse and keyboard drivers on boot (finds new devices but fails the driver install). You can tell this if you see ascreen saver come on or new messages still popping up in the corner.
Solution:
If it’s not finding the driver, quick solution is to point the search to the WindowsInf folder (browse my computer for drivers). This should at least get you functionality.
Setup searches a predefined path on the drive, looking in .inf files to find the best match for the Plug and Play ID of the device. This path is defined in the following registry location and is set to %SystemRoot%Inf by default:
HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionDevicePath: REG_EXPAND_SZ:%SystemRoot%Inf
Adding an entry with the actuall path may solve the problem her. Don’t delete the current path thoguh, add a ; and then type the path
; C:windowsinf
ATT Phishing scam
I received a call from a client this morning about an email from ATT that he was worried about. I asked him to forward the email to me so I could take a look at it.
This looks really good, but something doesn’t smell right. Check out that return address- that doesn’t have anything to do with ATT…and if you hover your mouse over the link itself, you can see it sends you to a site I don’t recognize AT ALL.
This email is absolutely 100% a scam. It’s based on an actual notification ATT sent out in January – they copied and pasted some of the text to make it look legit, and then changed dates (the actual email this is based on went out in January and referenced Jan 30th, not May 11th) and links and stuff to redirect you to a phishing site. Be on the lookout for these. Once the scammers find a new formula, they like to push it hard for a few months. If you see an email like this from “att“, Just delete, or call me (440-777-7881) if you have a question!
ATT Client email issues
Problem:
ATT mail not accepting password in clients like Outlook. When you hit send and receive, it comes up asking for a password you KNOW has been entered correctly.
Solution:
Worked with ATT Tech support who instructed me to get out of all email applications and login to the webmail. Log out of the web mail and try the client again, this preforms some sort of reset on the server. Email will now flow without asking for passwords.
