Computer repair

 

Problem:

When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print

Solution:

This usually isn’t a roller problem as the printer WILL pick up the paper, it just takes a few minuets, but it never hurts to check. Next check the firmware. If it’s older than 04.060.7, then it is causing a fault in the fuser. This is a documented problem and the fuser needs to be replaced. In addition, the firmware needs to be upgraded to version 04.060.7 or higher to prevent this error from recurring. You can download an executable firmware upgrade utility from  :

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3558884&prodTypeId=18972&prodSeriesId=3558793&swLang=8&taskId=135&swEnvOID=54

Don’t forget to update the firmware to the latest version, if you haven’t already done it, to prevent the new fuser failing with the same fault.

Problem:

Internet Explorer will not start, the hourglass goes around once and nothing happens, but in Task Manager you can see the process going

Solution:

One of two things is happening; Either you havea corrupted installation, or something is interfearing with the application.

1. Try to run IE in safe mode with add-ons disabled. If this works, you have an add-on crashing the app. Go to Internet Options, Programs, Manage add-ons and start disabling add-on programs untill you find the one causing the problem.

2. Revert IE to defaults. Internet Options, advanced, and start reseting from here. This may not fully solve the problem however. If there is an outside ap conflicting with IE, you may be able to log on once and then not again. Make sure to test repeatedly.

3.Uninstall Google Desktop. Google Desktop has know issues with IE and will sometimes cause it to not start.

 

Problem:

The User Profile Service failed the logon, loging on with a temporary account

Solution:

In the past, we’ve “fixed” this by creating a new profile and copying all the data from the old one (in the users or documents and settings folder) over to it. However, you can try this registry fix first;

Step 1. To fix the user profile, click Start and type regedit into the search box and press Enter.

Step 2. Registry Editor will launch and you need to navigate to the following key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList

Step 3. Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it relates to

 

Problem:

Power on windows, but Avast Grime fighter immediately loads and cause a black scren – never moves farther than that. To make matters worse, there is no entry in the BIOS for this boot option.

Solution:

If your system runs Windows 8 or 8.1, please try this:

Boot to a Windows CD. You may have to disable Secure boot or mess wit UEFI settings in the bios to do this. As lon as the CD is the first boot device, it should allow you to bypass Grimefighter.

Select “Advanced options” -> “Troubleshoot” -> “Advanced Options” -> “Command Prompt”

Login to your Windows account if it prompts you

In the command prompt type (without the quotes)  “bootrec /fixboot”  and hit ENTER

Then type “exit” and hit ENTER

Select “Turn off your PC”

Power on the PC with the power button

If the above “bootrec /fixboot” command doesn’t work for you, you can remove the Grimefighter boot entry manually by booting back to the command prompt and doing this:

run “bcdedit /enum firmware”

Scroll up and look for the Windows Boot Manager entry with a description of Avast! Grimefighter

There will be an identifier number for this entry, it will be a random string of numbers like {233a9f91-efd8-4771-a9c7-5f4ecc823458}

Hightlight the identifier, including the curly braces, this will copy the identifier, so you can paste it into the next command, to paste after highlighting, you hit the right mouse key

Scroll back down so you can run another command

To delete the Grimefighter entry run “bcdedit /delete {233a9f91-efd8-4771-a9c7-5f4ecc823458}” using the identifier you have copied for your Grimefighter entry instead of my example one, be very careful here and make sure the identifier you delete is the one for Grimefighter, double check it before hitting ENTER

 

Problem:

If security center service is missing or damaged, or antivirus software is not installed and current, Outlook 2010 will not allow sync with other apps without prompt.  Eg. Commit.

Solution:

You could try adding the following key to the registry:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice14.0OutlookSecurity

In this key add the following value:
ObjectModelGuard, DWORD =2

The values 0, 1 and 2 correspond to the options in the Programmatic Access Security settings in the Trust Center.
0 = Warn if Anti-Virus is out of date (recommended)
1 = Always warn
2 = Never warn

Problem:

File shows up in a folder, but any attempt to delete, rename or move it results in : “Error Deleting File or Folder – Cannot delete file: Cannot read from the source file or disk“.

If it’s a folder, no hidden files are inside it. You can read and write to it. No permissions error, and the file/folder is not set as hidden or read only in properties.

Dropping down to a DOS prompt and trying a DEL, DELTREE, or RN return the same error.

Solution:

This is caused by an invalid character in the file name. Possibly a dot or a space (Spaces are really hard to spot – they’re invisible. But try a rename and just use the arrow keys in the rename box. If there’s a space at the end, the arrow key will find it and move one character past the last letter). Normally Windows will not let you create something with an invalid character in the name, but it can happen if you’re in a system remotely and the connection gets cut off, or if there’s corruption on the Hard disk, or if the file was created by a Mac and then some how transferred over to the system.

I ran across a couple of possible solutions from the command prompt, but if your file has a space in the name, especially in the middle of the name, you won’t be able to run them.  Tried a couple of tools, “Killbox” returned a similar error – that the file dosen’t appear to exist. Finally came across “Unlocker”. This app will force a delete of the file. Start up the program and use it’s interface to browse to the file / folder in question (local or network drive, it doesn’t matter. as long as you can browse to it, the application can work with it), and from the actions list select “Delete”. File is immediately deleted. There’s also a “Rename” and a “Move” option. if your trying to preserve the file.

 

Problem:

Post rootkit removal windows may not boot and display 7B stop error. This CLI command set can rebuild files necessary for windows 7 to boot

Solution:

>bcdedit /export C:BCD_BU
>C:
>cd boot
>attrib bcd -s -h -r
>ren C:bootbcd bcd.old
>bootrec /rebuildbcd