IT support

by Matthew Skelly Matthew Skelly No Comments

Outlook will not load

 

Problem:

When trying to start Outlook, you recieve the error :

“Cannot start Microsoft Office Outlook. Cannot open the Outlook window”

This error shows up because something has redirected or courrupted your user profile.

Solution:

Go to the Start menu. Hit run..then type the following;  Outlook.exe /resetnavpane
This clears and regenerates the Navigation Pane for the current profile

by Matthew Skelly Matthew Skelly No Comments

Outlook slow switching between folders

 

Problem:

A delay between switching folders in inbox, which is als present when switching back to inbox from other places such as Calander and Contacts. This can be fixed by disabling hardware accelleration.

Solution:

There may be a control for this in file/options/advanced under “Graphics” or “Display”. If not, you’ll have to edit the registry.

Step 1 – open your registry. Press the windows key and type “Regedit” then press enter or click the Regedit icon, windows 7 users you can type Regedit in your start bar.

Step 2 – Browse to: COMPUTER HKEY_CURRENT_USER Software Microsoft Office 15.0 Common Graphics. If you don not have a “Graphics” right click on “Common” and choose “New” then “Key” and create “Graphics” (no quotes)

Step 3 – Once on the Graphics “folder” right click it and choose new DWORD (32-bit) Value

Step 4 – Give the new DWORD a Value name: DisableHardwareAcceleration and give it a Value of 1 – Click OK to save it.

by Matthew Skelly Matthew Skelly No Comments

NO USB mouse or keyboard

 

Problem:

You start up and can’t log in or do anything. Many times customers will think thier PC has frozen, but in actuallity it’s just not loading the USB mouse and keyboard drivers on boot (finds new devices but fails the driver install). You can tell this if you see ascreen saver come on or new messages still popping up in the corner.

Solution:

If it’s not finding the driver, quick solution is to point the search to the WindowsInf folder (browse my computer for drivers). This should at least get you functionality.

Setup searches a predefined path on the drive, looking in .inf files to find the best match for the Plug and Play ID of the device. This path is defined in the following registry location and is set to %SystemRoot%Inf by default:

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionDevicePath: REG_EXPAND_SZ:%SystemRoot%Inf

Adding an entry with the actuall path may solve the problem her. Don’t delete the current path thoguh, add a ; and then type the path
; C:windowsinf

by Matthew Skelly Matthew Skelly No Comments

Modify the registry to deactivate Windows

 

Problem:

The windows activation windows keeps poping up even  though windows says it’s been activated. This is frequently caused by someone using an activation crack, or by the wpa.dbl and wpa.bak files courrupting. Sometimes also happens after a repair installation of windows.

Before we can legitimatly (re)activate windows we first must de-activate it.

Solution:

In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SOFTWARE, and then expand Microsoft.
Expand Windows NT, and then expand CurrentVersion.
Under CurrentVersion, click WPAEvents.
In the right pane (topic area) of Registry Editor, right-click OOBETimer, and then click Modify.
Click to put the pointer in the Value data box. Then, modify any character that appears in the Value data box.
Click OK.

by Matthew Skelly Matthew Skelly No Comments

MTU Test

 

Problem:

How to check optimal WAN MTU settings.

Solution:

The primary reason is that in most if not all cases if you send packets at 1500 they will need to be fragmented resulting in degradation of performance. I would not reccomend changing the MTU settings without first checking the optimal settings for your environment, do not just take the word of your ISP, they are making a generalized statement that covers the masses, it is not a total optomization.

Checking is easy to do. First make sure that your MTU setting is in fact 1500 or the test is compromised and will result in a number that is too low.

The command is to see the largest packet is “ping -f -l XXXX www.XXX.com” -f -l forces the ping packet size to be what you specify, any size to lage returns a reply that the packet needed to be fragmented.

-l is a lowwercase L
XXXX is mtu speeds start at 1500 and decrease in multiples of 10 (1500, 1490, 1480 etc…) until you get a ping result, then increase in multiples of 1 until you again get the reply that the packets needed to be fragmented. The highest numbet that did not have to be fragmented is your highest optimal number. I would actually suggest decreasing it by 2. So if 1464 is the highest you could send without fragmentation set the MTU to 1462.

and XXX is a website of your choosing.

by Matthew Skelly Matthew Skelly No Comments

How to fix a corrupted user profile in Windows

 

Problem:

The User Profile Service failed the logon, loging on with a temporary account

Solution:

In the past, we’ve “fixed” this by creating a new profile and copying all the data from the old one (in the users or documents and settings folder) over to it. However, you can try this registry fix first;

Step 1. To fix the user profile, click Start and type regedit into the search box and press Enter.

Step 2. Registry Editor will launch and you need to navigate to the following key:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList

Step 3. Click each S-1-5 folder and double-click the ProfileImagePath entry to find out which user account it relates to

by Matthew Skelly Matthew Skelly No Comments

Grime Fighter keeps windows from booting

 

Problem:

Power on windows, but Avast Grime fighter immediately loads and cause a black scren – never moves farther than that. To make matters worse, there is no entry in the BIOS for this boot option.

Solution:

If your system runs Windows 8 or 8.1, please try this:

Boot to a Windows CD. You may have to disable Secure boot or mess wit UEFI settings in the bios to do this. As lon as the CD is the first boot device, it should allow you to bypass Grimefighter.

Select “Advanced options” -> “Troubleshoot” -> “Advanced Options” -> “Command Prompt”

Login to your Windows account if it prompts you

In the command prompt type (without the quotes)  “bootrec /fixboot”  and hit ENTER

Then type “exit” and hit ENTER

Select “Turn off your PC”

Power on the PC with the power button

If the above “bootrec /fixboot” command doesn’t work for you, you can remove the Grimefighter boot entry manually by booting back to the command prompt and doing this:

run “bcdedit /enum firmware”

Scroll up and look for the Windows Boot Manager entry with a description of Avast! Grimefighter

There will be an identifier number for this entry, it will be a random string of numbers like {233a9f91-efd8-4771-a9c7-5f4ecc823458}

Hightlight the identifier, including the curly braces, this will copy the identifier, so you can paste it into the next command, to paste after highlighting, you hit the right mouse key

Scroll back down so you can run another command

To delete the Grimefighter entry run “bcdedit /delete {233a9f91-efd8-4771-a9c7-5f4ecc823458}” using the identifier you have copied for your Grimefighter entry instead of my example one, be very careful here and make sure the identifier you delete is the one for Grimefighter, double check it before hitting ENTER

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