IT support

Problem:

If security center service is missing or damaged, or antivirus software is not installed and current, Outlook 2010 will not allow sync with other apps without prompt.  Eg. Commit.

Solution:

You could try adding the following key to the registry:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice14.0OutlookSecurity

In this key add the following value:
ObjectModelGuard, DWORD =2

The values 0, 1 and 2 correspond to the options in the Programmatic Access Security settings in the Trust Center.
0 = Warn if Anti-Virus is out of date (recommended)
1 = Always warn
2 = Never warn

Problem:

No printers show up in the printer section of control panel. This is a result of the print spooler crashing. if you go in and manually restart the print spooler it runs until you try to do anything related to the printer then crashes again.

Solution:

Usually this is the result of corrupt print drivers (possible virus infection causing the corruption. Make sure to run a quick malware scan). You may need to uninstall print drivers completely – including the registry entries.

If it is a local printer (My Computer), go to the following registry keys and delete the respective entries:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironments Windows NT x86 DriversVersion-2

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintPrinters
If it is a network printer (network printer server or ), go to the following registry keys and delete the respective and entries:

HKEY_CURRENT_USERPrintersConnections

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProviders LanMan Print ServicesServersPrinters

After the registry edit, you need to stop and restart the spooler service. At this point, you’ll be able to reinstall the printer driver correctly.

When Outlook won’t open, nine times out of ten, it’s a profile issue. You’re PST gets corrupt and Outlook just can’t open. Forunately, Outlook has a built in utility to fix just this…if you can find it.

The Utility is “Scanpst.exe” and it’s located in the C:programfilesOffice(version number) folder. Bring up the RUN command and access it there, then point it to your outlook PST file. These are usually located either in the hidden folder “C:Users (username)AppDataLocalMicrosoftOutlook” or in an Outlook folder in your Documents folder. The initial error check is quick. Ten minuets or so, but further repairs may take hours. Be prepared.

Once done, Outlook should open normally.

Problem:

When trying to start Outlook, you recieve the error :

“Cannot start Microsoft Office Outlook. Cannot open the Outlook window”

This error shows up because something has redirected or courrupted your user profile.

Solution:

Go to the Start menu. Hit run..then type the following;  Outlook.exe /resetnavpane
This clears and regenerates the Navigation Pane for the current profile

Problem:

A delay between switching folders in inbox, which is als present when switching back to inbox from other places such as Calander and Contacts. This can be fixed by disabling hardware accelleration.

Solution:

There may be a control for this in file/options/advanced under “Graphics” or “Display”. If not, you’ll have to edit the registry.

Step 1 – open your registry. Press the windows key and type “Regedit” then press enter or click the Regedit icon, windows 7 users you can type Regedit in your start bar.

Step 2 – Browse to: COMPUTER HKEY_CURRENT_USER Software Microsoft Office 15.0 Common Graphics. If you don not have a “Graphics” right click on “Common” and choose “New” then “Key” and create “Graphics” (no quotes)

Step 3 – Once on the Graphics “folder” right click it and choose new DWORD (32-bit) Value

Step 4 – Give the new DWORD a Value name: DisableHardwareAcceleration and give it a Value of 1 – Click OK to save it.

Problem:

You start up and can’t log in or do anything. Many times customers will think thier PC has frozen, but in actuallity it’s just not loading the USB mouse and keyboard drivers on boot (finds new devices but fails the driver install). You can tell this if you see ascreen saver come on or new messages still popping up in the corner.

Solution:

If it’s not finding the driver, quick solution is to point the search to the WindowsInf folder (browse my computer for drivers). This should at least get you functionality.

Setup searches a predefined path on the drive, looking in .inf files to find the best match for the Plug and Play ID of the device. This path is defined in the following registry location and is set to %SystemRoot%Inf by default:

HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionDevicePath: REG_EXPAND_SZ:%SystemRoot%Inf

Adding an entry with the actuall path may solve the problem her. Don’t delete the current path thoguh, add a ; and then type the path
; C:windowsinf