IT support

Problem:

Internet Explorer will not start, the hourglass goes around once and nothing happens, but in Task Manager you can see the process going

Solution:

One of two things is happening; Either you havea corrupted installation, or something is interfearing with the application.

1. Try to run IE in safe mode with add-ons disabled. If this works, you have an add-on crashing the app. Go to Internet Options, Programs, Manage add-ons and start disabling add-on programs untill you find the one causing the problem.

2. Revert IE to defaults. Internet Options, advanced, and start reseting from here. This may not fully solve the problem however. If there is an outside ap conflicting with IE, you may be able to log on once and then not again. Make sure to test repeatedly.

3.Uninstall Google Desktop. Google Desktop has know issues with IE and will sometimes cause it to not start.

Problem:

If security center service is missing or damaged, or antivirus software is not installed and current, Outlook 2010 will not allow sync with other apps without prompt.  Eg. Commit.

Solution:

You could try adding the following key to the registry:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice14.0OutlookSecurity

In this key add the following value:
ObjectModelGuard, DWORD =2

The values 0, 1 and 2 correspond to the options in the Programmatic Access Security settings in the Trust Center.
0 = Warn if Anti-Virus is out of date (recommended)
1 = Always warn
2 = Never warn

Problem:

No printers show up in the printer section of control panel. This is a result of the print spooler crashing. if you go in and manually restart the print spooler it runs until you try to do anything related to the printer then crashes again.

Solution:

Usually this is the result of corrupt print drivers (possible virus infection causing the corruption. Make sure to run a quick malware scan). You may need to uninstall print drivers completely – including the registry entries.

If it is a local printer (My Computer), go to the following registry keys and delete the respective entries:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironments Windows NT x86 DriversVersion-2

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintPrinters
If it is a network printer (network printer server or ), go to the following registry keys and delete the respective and entries:

HKEY_CURRENT_USERPrintersConnections

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProviders LanMan Print ServicesServersPrinters

After the registry edit, you need to stop and restart the spooler service. At this point, you’ll be able to reinstall the printer driver correctly.

Problem:

If security center service is missing or damaged, or antivirus software is not installed and current, Outlook 2010 will not allow sync with other apps without prompt.  Eg. Commit.

Solution:

You could try adding the following key to the registry:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftOffice14.0OutlookSecurity

In this key add the following value:
ObjectModelGuard, DWORD =2

The values 0, 1 and 2 correspond to the options in the Programmatic Access Security settings in the Trust Center.
0 = Warn if Anti-Virus is out of date (recommended)
1 = Always warn
2 = Never warn

Problem:

No printers show up in the printer section of control panel. This is a result of the print spooler crashing. if you go in and manually restart the print spooler it runs until you try to do anything related to the printer then crashes again.

Solution:

Usually this is the result of corrupt print drivers (possible virus infection causing the corruption. Make sure to run a quick malware scan). You may need to uninstall print drivers completely – including the registry entries.

If it is a local printer (My Computer), go to the following registry keys and delete the respective entries:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintEnvironments Windows NT x86 DriversVersion-2

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintPrinters
If it is a network printer (network printer server or ), go to the following registry keys and delete the respective and entries:

HKEY_CURRENT_USERPrintersConnections

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProviders LanMan Print ServicesServersPrinters

After the registry edit, you need to stop and restart the spooler service. At this point, you’ll be able to reinstall the printer driver correctly.

When Outlook won’t open, nine times out of ten, it’s a profile issue. You’re PST gets corrupt and Outlook just can’t open. Forunately, Outlook has a built in utility to fix just this…if you can find it.

The Utility is “Scanpst.exe” and it’s located in the C:programfilesOffice(version number) folder. Bring up the RUN command and access it there, then point it to your outlook PST file. These are usually located either in the hidden folder “C:Users (username)AppDataLocalMicrosoftOutlook” or in an Outlook folder in your Documents folder. The initial error check is quick. Ten minuets or so, but further repairs may take hours. Be prepared.

Once done, Outlook should open normally.